Shipping policy

Here’s a clear and professional Shipping Policy tailored for Royal Heaven , a cosmetics eCommerce brand:

Shipping Policy

At Royal Heaven, we aim to deliver your favorite beauty products quickly, safely, and affordably across India.

1. Shipping Locations

We currently ship Pan India.
International shipping is not available at this time.

2. Order Processing Time

  • Orders are processed within 1–2 business days (excluding Sundays and public holidays).

  • You will receive a confirmation email with tracking details once your order is dispatched.

3. Delivery Time

  • Standard Delivery: 3–7 business days depending on your location.

  • Remote or rural areas may take a bit longer.

4. Shipping Charges

  • Free shipping on all orders above ₹499.

  • A flat ₹49 shipping fee is applicable for orders below ₹499.

5. Delays & Exceptions

While we strive to meet our delivery timelines:

  • Delays may occur due to weather, courier issues, or unforeseen circumstances.

  • We are not liable for delays once the package is handed over to the courier partner.

6. Order Tracking

You can track your order via the tracking link sent to your email or by logging into your account on our website.

7. Incorrect Address

Please ensure the shipping address is accurate. We are not responsible for:

  • Delays or losses due to incorrect/incomplete address details

  • Additional charges for re-delivery due to customer error

8. Damaged or Lost Packages

If your package arrives damaged or doesn't arrive at all:

  • Contact us at royalheavenofficial520@gmail.com within 48 hours.

  • Include your order number and any relevant photos for a faster resolution.